Licensing Policies

Licensing Policy

1. Licensing Options:

Perpetual License: A one-time purchase that allows you to use the software without time limitations. It remains functional as long as the hardware and operating system support it, making it an ideal choice for long-term investment.
Subscription License: An annual subscription that includes access to the latest updates, new features, and technical support. If the subscription is not renewed, access to the software is revoked.
Network License: Allows multiple users within the same network to access the software. Perfect for organizations needing to manage multiple licenses. Contact [email protected] for more information.
Floating License: A flexible licensing option (also known as a concurrent license) that allows a set number of users to share licenses. This is ideal for teams where not all users need access to the software simultaneously.
Companion License: One companion license is offered to customers using the current version and is on valid support. Customers can install the program on one companion machine used by the same registered user. This is a courtesy feature used by our customers and is helpful if you want access to the program at both work and home.

2. Volume Licensing:

We offer volume licensing discounts for businesses and educational institutions purchasing multiple licenses. This helps organizations save on costs while equipping their teams with powerful CAD tools. Rates vary based on the number of seats ordered. For more information, please reach out to our sales team at [email protected]

3. Educational Licensing:

Special pricing and licensing options are available for students, educators, and academic institutions. This ensures that future professionals have access to industry-standard tools at an affordable rate. For more information, please reach out to our sales team at [email protected]

4. Trial Versions:

Free trial versions of TurboCAD® are available for those who want to try out the software before making a purchase. This allows potential customers to evaluate the features and performance of TurboCAD®.

5. Maintenance & Support:

Our Maintenance & Support plans are valid for one year from the date of purchase and can be extended annually. These plans provide access to Technical Support and Software and Maintenance Updates (Patches). We highly recommend extending the maintenance plan to ensure continuous access to the latest updates and support. Maintenance & Support Renewal is available for versions up to 5 years old.

6. Upgrade Policy:

Upgrades include new and improved features and Maintenance & Support for one year. Upgrades are available for versions up to 5 years old.

7. License Reactivation Policy:

Customers on active support can request reactivation of their license to another machine in case of hardware failure. This ensures that you can continue using TurboCAD without interruption.

Sales Policy:

1. Refund Policy: We offer a 30-day money-back guarantee on all our products. If you’re not satisfied with your purchase, you can request a full refund* within 30 days of purchase.
* Please note that bank fees will be deducted from the refund amount.
2. Promotions and Discounts: are generally offered during product releases and major holidays. We encourage you to sign up for our product newsletter on our website to receive special offers and stay updated on the latest deals.
3. Customer Support: Our dedicated customer support team is available to assist with any questions or issues related to licensing and sales. We strive to provide prompt and helpful service to all our customers.

TurboCAD® Price Match Policy

At TurboCAD®, we are committed to providing our customers with the best value for their investment. Our Price Match Policy ensures that you receive the most competitive pricing available.

Eligibility for Price Match:

1. Comparable Products: The product must be identical in terms of model, version, and licensing type (e.g., perpetual, subscription).
2. Authorized Retailers: The lower price must be from an authorized retailer or reseller. Prices from auction sites, third-party marketplaces, or unauthorized sellers are not eligible.
3. Current Offers: The price match request must be made at the time of purchase or within 15 days of your purchase from TurboCAD®. The lower price must be currently available and verifiable.

How to Request a Price Match:

1. Contact Us: Reach out to our customer support team via email at [email protected] with the details of the lower price offer.
2. Provide Proof: Include a link to the competitor’s website or a copy of the advertisement showing the lower price.
3. Verification: Our team will verify the lower price and the eligibility criteria.

Exclusions:

  • Prices from auction sites, third-party marketplaces, or unauthorized sellers.
  • Clearance, closeout, or liquidation sales.
  • Special promotions, such as buy-one-get-one-free offers, bundled offers, or loyalty program discounts.

Refunds and Adjustments:

  • If your price match request is approved, we will refund the difference to your original method of payment or adjust the price accordingly.

Changes to Policy:

  • TurboCAD® reserves the right to modify or discontinue the Price Match Policy at any time without prior notice.

We encourage you to contact our customer support team if you have any questions or need assistance with a price match request. Your satisfaction is our priority, and we are here to ensure you get the best deal possible.